Terms of service

Terms of Service

Overview

Welcome to Ratan Shree Jewellers! The terms “we”, “us”, and “our” refer to Ratan Shree Jewellers, operating this online store and website. By using our website and services (the “Services”), you agree to be bound by these Terms of Service along with our [Privacy Policy] and [Refund Policy].

These Terms outline your rights and obligations when using our Services. If you do not agree, please discontinue use of our website.

1. Access and Account

  • You must be at least 18 years old (or the age of majority in your region) to use our Services.

  • You agree to provide accurate, complete, and updated account and billing details.

  • You are responsible for maintaining the confidentiality of your account and password.

2. Our Products

  • We strive to display jewellery as accurately as possible. However, actual product colours and appearance may vary slightly due to lighting, photography, and screen settings.

  • Product descriptions, pricing, and availability are subject to change without notice.

  • We reserve the right to discontinue or limit products at our discretion.

3. Orders

  • Placing an order constitutes an offer to purchase. Orders are confirmed only after successful payment and acceptance by Ratan Shree Jewellers.

  • We may decline, cancel, or modify an order for reasons such as stock unavailability, incorrect pricing, or suspected fraud.

  • Orders are subject to our [Refund & Return Policy].

4. Prices and Billing

  • Prices are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

  • Additional charges such as shipping fees may apply.

  • You agree to provide valid and up-to-date payment information.

5. Shipping and Delivery

  • Delivery timelines are estimates only and may vary depending on courier service and location.

  • We are not responsible for delays caused by courier partners or events beyond our control.

  • Risk of loss passes to the customer once the parcel is handed over to the shipping carrier.

6. Intellectual Property

  • All trademarks, logos, designs, product images, and content on our website are the property of Ratan Shree Jewellers.

  • You may not copy, reproduce, or use our intellectual property without written permission.

7. Third-Party Links and Tools

  • Our site may contain third-party links (such as payment gateways or courier tracking). We are not responsible for third-party content, services, or websites.

8. Refunds and Returns

  • Returns and refunds are governed strictly by our [Refund & Return Policy], which requires a 7-day window, tags intact, and a 360° unpacking video in case of missing product or empty parcel claims.

  • Return shipping charges of ₹100 apply.

  • No exchanges are allowed; refunds are processed to the original payment method.

9. Limitation of Liability

  • To the fullest extent permitted by law, Ratan Shree Jewellers shall not be liable for any indirect, incidental, or consequential damages arising from your use of our Services or products.

10. Governing Law

These Terms of Service shall be governed by the laws of Madhya Pradesh, India. Any disputes shall be subject to the exclusive jurisdiction of the courts in Guna, Madhya Pradesh.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Updates will be posted on this page, and continued use of the Services will constitute acceptance of the changes.

12. Contact Information

For questions regarding these Terms of Service, contact us at:

Ratan Shree Jewellers
📍 Hat Road, Guna, Madhya Pradesh – 473001
📧 jewellersratanshree2004@gmail.com
📞 +91 9479312085